Cancellation and returns
  • How can I cancel my order?

    Click on “My Orders” in the top right banner, choose the particular order to be cancelled, click on view and then click on “Cancel Order“

  • How can I return/replace an item?

    Please contact your mynearshop store and ask for replacement .

  • Why was my order cancelled?

    If you cancelled your order, the status would show as Order Cancelled. In the rare scenario where mynearshop cancels your order, we will refund your money back.

  • Can I cancel part of my order?

    Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled.

  • Can I cancel my order anytime before delivery?

    Yes you can as long as the order status is still in “Processing“. Once the order is processed the order cannot be cancelled.